Smilebox app download4/11/2024 If you don't know both your password and security code, you'll need to call us to reset your security details. It's important that you never tell anyone your verification code. You’ll need to enter a verification code we will send to you by text message or email. If you can’t remember your security details, you can reset them online, so long as you know one of either your password or security code. You will need to know your online banking username (you can request a reminder here), password and security code. This can be done by selecting ‘I can't log in’ from the login page. If the problem persists you will have to re-register.If you keep seeing this message check you have a stable internet connection.If you do, close the app completely then re-launch. Check to see whether you have the app running in the background.If you see a message which says ‘There has been an error’ message when attempting to log in, you may need to re-register for the mobile app on your device after following the below steps. Seen the ‘There has been an error’ message? While we are fixing this problem, here is some guidance to help you get back into the mobile app. We apologise for any inconvenience this is causing you and we are working hard to fix the problem. This issue is affecting both Android and iOS devices and may result in having to re-register for the mobile app. We are aware that some customers are experiencing issues logging into the mobile banking app. Change your marketing preferences and let us know how you want to be contacted – via post, email, phone or SMS.Share your account details with one of your contacts.Quickly transfer money between your smile accounts and make payments to your smile credit card without having to set up a new payee.Update your contact number and email address.View and cancel your Direct Debits, standing orders and future dated payments (where you provided a reference).Make payments to new and existing recipients. Browse over a year's worth of transactions on your current, savings and loan accounts, including pending debit card transactions.Log in securely with your fingerprint, facial recognition (if your device supports it) or a passnumber.The new app lets us make updates and improvements to the app more often, so that you can bank happy. Once we’ve verified your identity we will ask you to create a 6-digit passnumber. If your code expires or you haven’t received it, you can request for us to resend it to your chosen device. Please note – the code you receive will be valid for one hour. You’ll then be prompted to enter the verification code. You can choose for this to be sent to the mobile phone number or email address you have registered with us. Once you’ve downloaded the app you’ll be prompted to enter your online banking: Which if you haven't already done so, you can easily do within our app. To get started with mobile banking you'll need to register for online banking first.
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